Effective Date: July 7, 2026
At Prairie Moving, we are dedicated to making your next move your best move, which includes protecting your personal information. This Privacy Policy explains how Prairie Moving (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website, request a quote, or use our moving and storage services.We operate in compliance with the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
Information We Collect
We collect personal information that you voluntarily submit to us when interacting with our business. This includes basic contact details such as your full name, phone number, email address, and billing address. To accurately assess operational scope and calculate moving estimates, we also collect logistics data, including your pickup and delivery addresses, home size, inventory lists, readiness status, and information regarding specialty, fragile, or oversized items such as pianos or large appliances. Additionally, when you authorize payment or complete our credit card authorization form, we collect billing details including cardholder name, credit card number, expiration date, billing address, and security codes.
How We Use Your Information
The personal data we collect is utilized strictly to provide, maintain, and optimize our professional moving services. Specifically, we use logistics and inventory details to coordinate scheduling, deploy appropriately sized crews, and determine truck capacities to ensure a seamless relocation experience. Your contact details allow us to communicate transition updates, respond directly to inquiries, or follow up via phone calls, text messages, or emails. Payment data is processed securely to fulfill final invoicing or manage saved-card authorizations to protect the business against sudden cancellations or non-payment. We may also review aggregate traffic metrics to analyze user engagement and refine our local marketing and website operations.
Sharing and Disclosure of Information
Prairie Moving holds your data in confidence and does not sell, trade, lease, or rent your personal information to third parties. We disclose your personal data exclusively to trusted third-party service providers who assist us in executing core business operations, such as certified banking institutions and payment processors like Square or Stripe who securely manage credit card clearances. Beyond these standard operational disclosures, we will only release personal information if required to do so by a governing law, regulation, or formal legal process, or when such disclosure is strictly necessary to protect our company rights, client safety, or property.
Data Security and Retention
We implement industry-standard physical and technological security safeguards to maintain the strict confidentiality of your information. All credit card details and payment documentation are processed in accordance with the Payment Card Industry Data Security Standards. Physical authorization sheets utilized during active service delivery are handled securely by authorized personnel and are immediately locked in secure files or permanently destroyed via cross-cut shredding once your final invoice balances clear. We retain your personal data only for the timeframe required to fulfill the operational purposes outlined in this policy or to remain compliant with statutory Canadian legal, taxation, and accounting records requirements.
Your Privacy Rights
Under Canadian privacy legislation, you maintain specific rights regarding your personal information. You have the right to request access to the personal records we hold about you, as well as the right to request updates or corrections to any incomplete or inaccurate data in our system. Furthermore, you may request the deletion of your personal data, which we will fulfill promptly provided it does not conflict with statutory retention laws or ongoing contract fulfillment, such as outstanding service balances or resolved transaction verifications.
Cookies and Tracking Technologies
Our website incorporates cookies and similar digital tracking utilities to monitor general web traffic patterns, maximize browser loading efficiency, and evaluate marketing performance metrics. These cookies track device type and overall interaction without gathering identifiable personal backgrounds. You retain the ability to modify, restrict, or entirely disable cookie storage by adjusting the individual security preferences within your internet browser software.
Changes to This Privacy Policy
We reserve the right to revise or update this Privacy Policy at our discretion to reflect shifts in regulatory mandates or operational practices. Any updates will be published immediately on this page with an updated revision date listed at the top. We recommend checking this policy occasionally to remain fully informed about the measures we take to protect your data.
Contact Information
For any questions, clarifications, or direct regulatory requests concerning this policy or the processing of your data, you may reach out to us at Prairie Moving, operating primarily out of Edmonton, Alberta, and surrounding municipalities. You can contact our office by dialing our primary line at For any questions, clarifications, or direct regulatory requests concerning this policy or the processing of your data, you may reach out to us at Prairie Moving, operating primarily out of Edmonton, Alberta, and surrounding municipalities. You can contact our office by dialing our primary line at (825) 525-0107.